1. Customer Cancellations
Free Cancellation:
Customers may cancel up to 24 hours before the scheduled pickup time at no charge.Partial Charge:
Cancellations made between 12 to 24 hours before pickup will incur a 50% cancellation fee.- Last-Minute Cancellation:
Cancellations made less than 6 hours before pickup will be charged 100% of the booking amount.
2. No-Show Policy
If the customer is not available at the pickup location within 15 minutes of the scheduled time:
The booking will be marked as a No-Show
100% of the fare will be charged
3. Driver Waiting Time
Drivers will wait up to 15 minutes from the scheduled pickup time
- Drivers will wait up to 60 minutes at the Airports
- Drivers will wait up to 20 minutes at the Train Stations
Additional waiting time may result in extra charges.
4. Company Cancellations
In rare cases where the company must cancel (driver unavailable, vehicle issue, etc.):
A full refund will be issued
Optional: offer a discount on the next ride
5. Refund Policy
All eligible refunds will be processed within 5–7 business days
Refunds will be issued via the original payment method
6. Amendments (Rescheduling)
Customers may reschedule their ride:
Up to 12 hours before pickup → No extra charge
Less than 12 hours → May be treated as a cancellation
7. Special Conditions (Optional)
Airport / long-distance bookings:
Free cancellation up to 24 hours before pickup
Emergency situations may be considered on a case-by-case basis