Cancellation Policy

[vc_row][vc_column][vc_column_text]

1. Customer Cancellations

• Free Cancellation:
  Customers may cancel up to 24 hours before the scheduled pickup time at no charge.

• Partial Charge:
  Cancellations made between 12 to 24 hours before pickup will incur a 50% cancellation fee.

• Last-Minute Cancellation:
  Cancellations made less than 6 hours before pickup will be charged 100% of the booking amount.

---

2. No-Show Policy

• If the customer is not available at the pickup location within 15 minutes of the scheduled time:

  • The booking will be marked as a No-Show

  • 100% of the fare will be charged

---

3. Driver Waiting Time

• Drivers will wait up to 15 minutes from the scheduled pickup time

• Drivers will wait up to 60 minutes at the Airports
• Drivers will wait up to 20 minutes at the Train Stations

• Additional waiting time may result in extra charges.

---

4. Company Cancellations

• In rare cases where the company must cancel (driver unavailable, vehicle issue, etc.):

  • A full refund will be issued

  • Optional: offer a discount on the next ride

---

5. Refund Policy

• All eligible refunds will be processed within 5–7 business days

• Refunds will be issued via the original payment method

---

6. Amendments (Rescheduling)

• Customers may reschedule their ride:

  • Up to 12 hours before pickup → No extra charge

  • Less than 12 hours → May be treated as a cancellation

---

7. Special Conditions (Optional)

• Airport / long-distance bookings:

  • Free cancellation up to 24 hours before pickup

• Emergency situations may be considered on a case-by-case basis

[/vc_column_text][/vc_column][/vc_row]